Refund Policy

Last updated: 17 June 2026

We want you to feel confident when purchasing the $19 personalised plan. This policy explains when refunds apply.

When we offer refunds

You are eligible for a refund if:

• Your personalised plan is not delivered within 1 Business Day as per Australian Eastern Daylight Time,
  or

• There is a technical issue that prevents us from generating your plan

When refunds do not apply

Refunds are not provided for:

• Change of mind after the plan has been delivered

• Incorrect or incomplete information entered during the free check

• Expectations that differ from the estimates provided

How to request a refund

Email feedback@alexsaves.com with:

• Your name

• The email used at checkout

• The issue you experienced

We aim to respond within 2 business days.